Refund policy

We provide easy replacement of the damaged or wrong items delivered.

To initiate replacement, simply email us at 📧 thefior.com@gmail.com or send us a WhatsApp DM on 8849360493.

We do not provide refund for return under any circumstances only replacment for damaged or wrong items delivered.

Items must be returned in their original packaging and unused condition to qualify for replacement.

If you have received faulty or damaged products, please contact us with images of the product within 3 days. We will gladly send out a replacement upon confirmation.

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

Fíor is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Website will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.